An attended call transfer, sometimes referred to as a “warm” or “consultative” call transfer, allows you to introduce the call before you transfer it. When you use the attended call transfer option, your information displays on the destination phone rather than the initial caller's.
HOW TO PERFORM AN ATTENDED CALL TRANSFER
1. Once a call is answered, press the Transfer button or Transfer soft key during
the call.
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NOTE: This puts the call on hold until the call transfers successfully. |
2. Dial the extension or phone number of the intended recipient and press the Send soft key, or wait for the call to automatically connect.
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NOTE: Once answered, you can introduce the call to the recipient. |
3. To complete the transfer and send the call to the recipient, press the Transfer button or Transfer soft key.
TIPS!
- If the call is unanswered or you wish to return to the caller, press the Cancel soft key to end the transfer and return to the caller.
- If a caller wishes to leave a voice message, you can perform a blind transfer with *90 preceding the extension or phone number, sending the call directly to the recipient's voicemail.
