Welcome to Versature Academy! Our knowledge base is continuously expanding and kept to date with the most current information. 

In this section, there are four comprehensive articles to help you set up your Versature system in a way that best suits your needs. 

VERSATURE CREDENTIALS 

At Versature, we use the same username and password to log into all of our products. You should have already gotten a welcome email with a link to create your password and voicemail pin. Unsure of your first login? Check out Your First SONAR Log In. 

Your username is always your extension number @ your domain.

    e.g., 101@exampledomain.com

Your password needs to contain 8 characters, with at least 1 capital letter and 1 number.

    e.g., Mypassword1

UNDERSTAND YOUR USER SCOPE 

There are four user scopes. If you do not know your scope, you are likely a basic user—however, here is some SONAR identifiers to help if you're unsure. 

Basic User - 7 tabs, the first is Home. 

Office Manager - 10 tabs in Manage Organization view, and an option to see your account when you click on your name. 

Call Center Agent - 3 tabs 

Call Center Supervisor - 7 tabs, the first is Call Center.