DEPLOYMENT TEST PLAN

Before transferring your phone number(s) to Versature, there are a few tests we recommend running to ensure your setup works as expected. 

Phones

  • Make a call to an external number from each phone to ensure that all phones are working and can make calls.
    • Check the Caller ID on outbound calls to ensure it looks as desired.
    • Does the audio on the calls sound good (any call quality issues?).
  • Ensure each extension on the phone screen is installed at the correct workstation or location. 
  • Practice transferring calls and doing three-way calling (instructions here)

Call Flow (Business Hours)

  • Call the temporary number(s) we assigned you. 
    • If an auto-attendant greeting is supposed to play, is it playing correctly?
      • From the auto-attendant greeting, does each keypress (Press 1, Press 2) behave as intended? e.g., do the correct extension(s) ring, or do the correct greeting(s) play?
    • If phones are supposed to ring, are the correct phones ringing?
      • If no one answers, are the calls redirected to the proper greeting, or to the desired phones?

Call Flow (After Hours)

  • Call the temporary number(s) we assigned you.
    • If an auto attendant greeting is supposed to play, is it playing properly?
      • From the auto attendant greeting, does each keypress (Press 1, Press 2) behave as intended? e.g., do the correct extension(s) ring, or do the correct greeting(s) play?
    • If phones are supposed to ring, are the correct phones ringing?
      • If no one answers, are the calls redirected to the proper greeting, or to the desired phones?

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