AUTHORIZED CONTACTS

If you would like to add an authorized contact on your account you can do so here. It is important to keep authorized contacts up to date, so our teams know who to contact for various aspects of your VoIP business phone solution. 

HOW TO UPDATE YOUR 9-1-1 ADDRESS IN SONAR 

You must be an Office Manager to access Account Preferences. 

Learn how to access the Account Preferences section of SONAR.

You must be an Administrator on the account to add an authorized contact. 

  1. Click the 911 Addresses tab in the Account Preferences view. 
  2. Click the Request Access button to open an online form. 
  3. Select the type of authorized contact you want to add. 
    • Administrator - Full account access. Ability to add/remove users and first point of contact for Versature. 
    • (Optional) Office Manager - Full access to Sonar with the ability to control all call configuration, users, recordings, etc. 
    • Billing - Access to invoices and account history. They cannot make changes that affect services.
    • Technical - Access to account configuration and all passwords. No access to invoices.
      NOTE: You can select multiple role types for a single contact. 
  4. Enter the name, email address, and phone number with an extension for the new contact. 
  5. Confirm you are an Administrator on the account. 
  6. Click Submit and follow the prompts for electronic signing. 

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