AUTHORIZED CONTACTS

If you would like to add an authorized contact to your account, you can do so in the Account Preferences section. It is crucial to keep authorized contacts up to date so our teams know who to contact for various aspects of your VoIP business phone solution. 

How to Add Authorized Contacts in Sonar

You must be an Office Manager to access Account Preferences

Learn how to access the Account Preferences section of SONAR.

How do I add an authorized contact to my account? 

Follow the steps and fill out this form with the new contact's information and your 6-digit account number (******).

Choose a contact type (you may select multiple).

Administrator - Full account access. Ability to add/remove users and first point of contact for net2phone Canada. 

Billing - Access to invoices and account history. They cannot make changes that affect services.

Technical - Access to account configuration and all passwords. No access to invoices.

Select permissions
Choose the appropriate permission boxes for what the contact is authorized to do. 

Sign and submit
Sign the form and submit it. 

Verify via email
Look for an email from "E-signature notifications" and click the verification link in the email to confirm. 

If the request isn't verified, or the verification comes from an email that isn't already an admin contact, the request will be closed as incomplete. 

Delete

New Contact Confirmation

We'll get back to you within 1-2 business days to confirm the contact has been added.


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