LOCAL CALLING: CHANGE YOUR CALLER ID NUMBER

It's no secret that having local numbers can boost connectivity with clients and potential clients. Specifically, in sales, calling from toll-free numbers implies a larger corporation and spam cold-calls, which are easily ignored by prospects. Moreover, a local business suggests a small-to-medium business with potentially higher customer care and support service. Whatever your reasons, you can change your outbound calling ID to a local number. 

HOW TO ADD YOUR CALLER ID NUMBER 

You must be an Office Manager to access Account Preferences. 

Learn how to access the Account Preferences section of SONAR.

  1. Click the Caller ID Numbers tab in the Account Preferences view. 
  2. Click Add.
  3. Enter a description of the Caller ID. 
  4. Choose a phone number from the drop-down menu. 
  5. Click Create to save. 
  6. Once you have added the number in SONAR, any user type (basic user, call center agent, call center supervisor) can select it from the Chrome Click to Dial extension.
    1. Click the app icon in your browser.
    2. Click the caller ID description below the Versature logo. 
    3. Scroll and select the call ID you want to use to as your outbound number. 

Don't have the Versature Chrome extension?

Check it out here.

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