Canada's rich linguistic diversity is reflected in its business environment, with many companies operating in both English and French. At net2phone Canada, we recognize the importance of seamless bilingual communication. Sonar's flexible auto attendant system is designed to meet the unique language requirements of Canadian organizations, ensuring clear and professional communication with all your clients, regardless of their preferred language.
Bilingual Communication Made Easy!
Whether your business primarily uses one language or needs a fully bilingual setup, our system allows you to customize your auto attendants accordingly.
- Designate specific lines for English or French prompts
- Set up tier-level auto attendants in both languages
- Create separate English and French auto attendants (this article)
Call handling flexibility ensures that your callers receive a professional greeting in their preferred language, enhancing their experience from the first point of contact.
How to Change Your Auto Attendant Language
You must be in Manage Organization to access the Auto Attendant tab.
- Click the Auto Attendant tab in your Sonar portal.
- If you have multiple auto attendants, choose which you'd like to edit by clicking its name or its pencil icon.
- Under Menu Prompt, click the language drop-down menu and choose from the following languages:
- Default (English-Canada)
- English-United States
- Spanish-Mexico
- French-Canada
- (Optional) Under the "Dial Pad Menu" choose a key number and auto attendant option (e.g., play message).
Learn how to record messages for auto-attendant options. - (Optional) Depending on the application option selected in step 4, fill in any necessary fields.
- Click Save before navigating away from this page.
