Reference this guide after downloading your Find your Current Balance and Track your Transaction History. Each section of your invoice provides key billing information. Use this guide to help you interpret the details shown on your monthly invoice.

Download Invoice PDFs from the Transaction History table

Learn how to Find your Current Balance and Track your Transaction History.  

 

Invoice First Page 

Located on the first page of your invoice:

Account Name and Address – The legal entity being billed (e.g., ASL Consulting).

Invoice Number – Unique identifier for the invoice (e.g., INV00054321).

Account Number – Your billing account number (e.g., 001234).

Invoice Date – Date the invoice was issued.

Amount Due – Total amount payable as of the invoice date. If payment has already been applied, this may show as $0.00.

Balance Summary

Summarizes your account standing:

Balance Forward – Any unpaid balance carried over from a previous invoice.

Current Charges – New charges for the current billing period.

Amount Due – Total amount owing for this invoice (Balance Forward + Current Charges - Payments/Credits).

Charge Summary

Details of your monthly usage and service charges:

Service Descriptions – Includes recurring services, one-time fees, and usage-based charges (e.g., “Starter Kit Bundle”).

Service Period – Billing period for each line item (e.g., 09/01/2024–09/30/2024).

Quantity and Unit Price – Number of units billed and the price per unit.

Line Total – Total cost per line item.

Charge Type – Each charge is grouped by type, such as Recurring or One-Time.

Tax Summary

Breakdown of applied taxes:

Tax Type – Indicates which tax was applied (e.g., HST).

Rate – Tax rate percentage (e.g., 13.00%).

Tax Amount – Total tax applied to taxable charges.

Payment History

Lists payments or credits applied to your account during this period:

Transaction Date – When the payment was processed.

Transaction Type – Credit card, EFT, or other.

Amount – Amount of the payment applied.

Terms & Conditions

Located at the bottom of the invoice. Key points include:

Late Fees – 2.00% monthly interest (26.824% annual) may apply to overdue balances.

Service Disruption – Service may be suspended for non-payment or suspected fraud.

911 Limitations – VoIP-based 911 services may differ from traditional landline service. Visit net2phone.ca/911 for details.

Regulatory Recovery Fee – A monthly charge to cover regulatory and administrative costs. This is not a government tax and may change without notice.