When evaluating your internet speed, a general guideline is that each phone call requires up to 0.1 Mbps of bandwidth. For example, if 10 phones are actively on calls, you’ll need approximately 1 Mbps dedicated to voice traffic. However, it's essential to factor in other concurrent internet activities, making it difficult to determine an exact requirement for every situation.

Signs of Poor Internet Speed

For the most accurate results, connect your computer directly to the router using an Ethernet cable, as Wi-Fi connections tend to be slower and unreliable. If your internet seems slow or call quality is suffering, follow these steps to assess your speed and network health:

Run a Speed Test

Visit Speedtest.net to measure your internet speed. The results should be close to the advertised speed of your internet service plan.

Check for Packet Loss with a Ping Test

Running a ping test can help identify network latency and packet loss, which may impact call quality.

Mac

1. Open Terminal (Press Command + Space and type "terminal").
2. Type ping 8.8.8.8 and press Enter.

Windows

1. Open the Command Prompt (search "cmd" in the Start menu).
2. Type ping 8.8.8.8 and press Enter.

Optimize Your Router Settings

Ensure that your router is configured for QoS (Quality of Service) and traffic shaping to prioritize voice traffic. This helps maintain call quality even during periods of high internet usage.

Reboot Your Network

Sometimes, simply rebooting your router and network devices can resolve temporary speed or connection issues.