The Attendant Console allows you to quickly and easily transfer calls. Groups help receptionists of larger organizations process calls with ease.
Note
The Attendant Console already stores your Favorite contacts as a group.
How to Create Groups in the Attendant Console
- Log in to the Sonar portal using your net2phone Canada credentials.
- Click the Attendant Console button at the top of the page.
- Under the Contacts tab, click the plus icon above the "Sort by" drop-down.
- Enter your group name.
- Select the contacts you want to comprise the group.
- Click Save.
Navigating Groups
The newly created group is next to the plus icon you used to create the group (step #3 above). The selected contacts are displayed in the contact list.
You can edit or delete the group by clicking the pencil icon next to the group's name.
Attendant Console Group Pro-Tips!
- Keep your groups updated as people move in and out of various organizational roles.
- Group all of your conference rooms together for faster call transfers.
- Create groups of contacts that work together but are in different departments.
