Yealink phones are recommended with net2phone VoIP communication solutions.
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Check out the Yealink Desk Phone FAQ for additional information.
How do I pair the conference phone to the base station?
This conference phone offers up to 24-hour talk time and up to 15-day standby time. Follow the steps below to learn how to pair your phone with the CP930-base.
- On the base station, press and hold the Paging key (which looks like a WiFi symbol) until the Registration LED light (the top light on the right side) begins to flash.
2. Turn on your conference phone and press the OK soft key.
3. Using the navigation keys, select Register Handset.
4. Select Base 1.
5. The handset will search; when the Base MAC address appears on the screen, press the Done soft key.
6. The handset will prompt for a PIN which is always set to ‘0000’.
Connection Success!
Your conference phone display screen will prompt "Handset Subscribed" to indicate that you are now paired.
I lost the conference phone, how can I find it?
Press the Paging key on the Base station, and your handset will make a loud noise so you can find it!
I need a bigger range, what can I do?
You can get up to 6 repeaters to expand the range of one W60B DECT IP Bse Station.
With ideal conditions, one repeater expands an indoor range of 50m (164 feet) and an outdoor range of 300m (656 feet). If you have a space that needs a very wide range from the base, you can daisy-chain multiple repeaters.
How do I transfer a call?
There are two types of call transfers you can perform, blind and attended.
Which should I use: Blind or Attended Call Transfers?
There are two kinds of call transfers you can perform.
Blind Transfer
The call is transferred directly to the recipient without any interaction or introduction. The transferor doesn't confirm if the recipient is available, making this ideal when no preliminary information is needed.
Attended Transfer
The transferor connects with the recipient first to introduce the call. If the recipient agrees, the transfer is completed; if not, it can be cancelled. Use this when the recipient needs to be informed, or the call requires an introduction.
Blind Transfer (sent directly to the recipient without introduction)
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Blind Transfer Notes If you are using a handset, you can complete the transfer by hanging up the handset. In step two, you can press the Directory soft key to browse through your phone's directory to choose a contact for a transfer. |
- While on a call, press the Transfer soft key.
- Dial an extension or 10 digit number.
- Press the Transfer soft key to send the call.
Attended Transfer (introduce a call before sending a transfer)
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Attended Transfer Notes If the call is not accepted or you want to cancel at any point, press the Cancel soft key once if you haven't entered an extension and twice if you have. This action will return you to the original caller. In step two, you can press the Directory soft key to browse through your phone's directory to choose a contact for a transfer. |
- While on a call, press the Transfer soft key.
2. Dial an extension or 10 digit number.
3. Press the OK button or the pound (#) dial key to dial out.
4. Introduce the call; if the transfer is accepted, press the Transfer soft key again to complete the transfer.
How do I enable Do Not Disturb (DND)?
Enabling DND will automatically reject all incoming calls and send them straight to voicemail.
When DND is enabled, you will see an icon with a minus symbol and DND on your phone's display screen, as shown below.
To enable/disable DND, press the DND soft key.
How can I listen to a voicemail through my device?
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Voicemail Notes You cannot listen to voicemails if you have any calls on any line of your device. You can send your voicemail to email with an audio recording and transcript! |
- Dial *98.
2. Enter your voicemail PIN.
3. Follow the voice prompts to listen to new or saved voicemails.
Alternatively, you can press the Voicemail key on your phone and then listen to the voice prompts.
How do I find missed calls or see my call history?
To access your call history, press the History soft key. Once you are in the call history section, you can navigate your call logs with the arrow keys.
- Switch between missed, paced, received, and forwarded call lists.
- Press the up and down arrows to select the desired entry.
- For more information about the call, press the Option soft key, then use the arrow keys to select Detail.
How can I initiate a conference (three-way) call?
You can initiate a 3-way call directly from your device.
- Call the first party.
2. After the first party has answered, press the Conf soft key.
This will place the first party on hold.
3. Dial an extension or 10-digit number and press the Send soft key, the OK button, or the pound (#) dial key.
4. When the second party answers, press the Conf soft key again to join all parties.
During a conference call, you can perform these actions:
- Press the Hold soft key to place the conference call on hold.
- Press the Split soft key to place the two calls on hold.
- Press the End soft key to end the conference call.
- Press the Managesoft key, and use the arrow keys to select the desired party. You will have the following options:
- Press the Far Mute soft key to mute the party. The muted party can hear everyone, but no one can hear the muted party.
- Press the Remove soft key to remove a party from the conference call.
- Press the Back soft key to return to the previous screen.
How do I change my ringtone?
You can change your ringtone for all incoming calls by following the steps below.
- Press the Menu soft key. and navigate to Settings > Basic Settings > Sound > Ring Tones.
2. Select Common or Melodies (if you select Melodies, select the Intercom Call field). The ringtone is played automatically.
3. Use the arrow keys to select your desired ringtone.
4. Press the Save soft key.
How can add new contacts to my device?
To view your directory: press the Directory soft key.
To add a contact to your device, follow the steps below.
- Press the Directory soft key.
2. Navigate to Local Directories, then All Contacts.
3. Press the Add soft key.
4. Enter the contact's information using the arrow keys to navigate between fields.
5. Press the Save soft key.
You can edit an existing contact by pressing Options when highlighted over the desired contact and selecting Edit.
Why is my phone's LED light flashing?
There are a few reasons your device's LED light may be flashing. Check out the table below for Yealink LED light indicators.
| LED Color and Pattern | Description |
|---|---|
| Solid red |
|
| Flashing red | The handset is ringing. |
| Solid green |
|
| Flashing green | There is a call on hold. |
| Flashing orange |
|
| Off |
|
