Yealink phones are recommended for net2phone Canada VoIP solutions.
How to Transfer a Call
There are two types of call transfers you can perform: blind and attended.
Which should I use: Blind or Attended Call Transfers?
There are two kinds of call transfers you can perform.
Blind Transfer
The call is transferred directly to the recipient without any interaction or introduction. The transferor doesn't confirm if the recipient is available, making this ideal when no preliminary information is needed.
Attended Transfer
The transferor connects with the recipient first to introduce the call. If the recipient agrees, the transfer is completed; if not, it can be canceled. Use this when the recipient needs to be informed or the call requires an introduction.
Blind Transfer (sent directly to the recipient without introduction)
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Blind Transfer Notes
If you are using a handset, you can complete the transfer by hanging up the handset.
In step two, you can press the Directory soft key to browse through your phone's directory to choose a contact for a transfer. |
- While on a call, press the Transfer soft key.
- Dial an extension or 10-digit number.
- Press the Transfer soft key to send the call.
Attended Transfer (introduce a call before sending a transfer)
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Attended Transfer Notes
If the call is not accepted or you want to cancel at any point, press the Cancel soft key once if you haven't entered an extension and twice if you have. This action will return you to the original caller.
In step two, you can press the Directory soft key to browse through your phone's directory to choose a contact for a transfer. |
- While on a call, press the Transfer soft key.
2. Dial an extension or 10-digit number.
3. Press the OK button or the pound (#) dial key to dial out.
4. Introduce the call; if the transfer is accepted, press the Transfer soft key again to complete the transfer.
