This article explains how to transfer calls on supported Yealink desk phones.
Types of Call Transfers
There are two types of call transfers you can perform: blind and attended.
Blind vs. Attended Transfer
Blind Transfer
Sends the call directly to the recipient without speaking to them first. Use this when no introduction is required.
Attended Transfer
Allows you to speak to the recipient before completing the transfer. Use this when you need to introduce the caller or confirm availability.
Perform a Blind Transfer
A blind transfer will send the call to the intended destination immediately.Â
- While on an active call, press the Transfer soft key.
- Dial an extension or 10-digit number.Â
Or press the Directory soft key to select a contact. - Press the Transfer soft key again to complete the transfer.
If using the handset, you can hang up to complete the transfer.
Perform an Attended Transfer
An attended transfer lets you introduce the call to the intended recipient before rerouting the caller.Â
- While on an active call, press the Transfer soft key.
- Dial an extension or a 10-digit number.Â
Or press the Directory soft key to select a contact. - Press OK or the # key to place the call.
- When the recipient answers, introduce the caller.
- Press the Transfer soft key again to complete the transfer.
Cancel a Transfer
- Press Cancel once if you have not dialled the number yet.
- Press Cancel twice if you have already dialled.
- You will return to the original caller.
