Many users require more line key options on their desk phones. You can easily attach the Polycom VVX Expansion Module or the Polycom Color Expansion Module to any Polycom desk phone to instantly add 40 or 28 illuminated programmable line keys.
Never change the 1st line option.
Line appearance should ALWAYS be number 1 in the builder. Do not touch this, as it can disrupt your phone's configuration.
Want to use Line Appearance? Call Support.
To correctly set up this feature, you must contact our Technical Support Team by dialing 611 from your net2phone Canada device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to support@net2phone.ca.
Access a User's Hotkey Builder
Accessing and configuring a user's Hotkey Builder is essential for customizing their phone directory.
How to Access a User's Hotkey Builder
You must return to Manage Organization to access a user's Hotkey Builder.
- Click the Users tab.
- Search and click the user's name (or pencil icon) to edit.
Alternatively, you can click a user's pencil icon and select Phones to jump directly to the user's Phone configuration page.
- Click the Phones subtab.
- Hover over the device associated with the user's extension to edit.
- Click the gear icon on the right-hand side.
- When the Edit button configuration for this phone pop-up appears, click Yes.
How to Add a Sidecar with Hotkey Builder
- On the right side of the phone's diagram, there are two tabs: Phone and Add Sidecar. Click the Add Sidecar tab.
- Choose which sidecar module you have from the drop-down menu.
- Click Add Sidecar.
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Assign Line Key Functions to the sidecar.
(Optional) Scroll through pages to access additional line keys.
- Click Save, or to apply the changes immediately click the up arrow next to Save, and choose Save and Resync.
Changes won't be applied until your phone is rebooted!
You can set a phone to reboot directly from this page by clicking the up arrow next to the Save button and choosing Save and Resync.
Add and Remove Sidecars
To add a second sidecar, repeat the above process with the new Add Sidecar tab.
To remove a sidecar, click the X in the Sidecar # Tab.
