Assigning custom line keys enhances productivity and convenience by providing quick access to frequently used features and contacts, improving call management and user experience. Users can utilize personalized setups to streamline navigation, facilitate better collaboration, and tailor phone functions to individual needs.
Never change the 1st line option.
Line appearance should ALWAYS be number 1 in the builder. Do not touch the 1st line option, as it can disrupt your phone's configuration.
Want to use Line Appearance? Call Support.
To correctly set up this feature, you must contact our Technical Support Team by dialing 611 from your net2phone Canada device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to support@net2phone.ca.
Access a User's Hotkey Builder
Accessing and configuring a user's Hotkey Builder is essential for customizing their phone directory.
How to Access a User's Hotkey Builder
You must return to Manage Organization to access a user's Hotkey Builder.
- Click the Users tab.
- Search and click the user's name (or pencil icon) to edit.
Alternatively, you can click a user's pencil icon and select Phones to jump directly to the user's Phone configuration page.
- Click the Phones subtab.
- Hover over the device associated with the user's extension to edit.
- Click the gear icon on the right-hand side.
- When the Edit button configuration for this phone pop-up appears, click Yes.
Line Key Options
Line keys on a desk phone are programmable buttons that allow users to manage multiple phone lines and functions. These keys include:
1st Key Line Appearances
The first line key is always assigned to individual phone lines, enabling users to handle multiple calls simultaneously.
User Busy Lamp Field (BLF) Presence Indicators
Functions as a speed dial for internal contacts. The line-key button will show a solid red light to indicate if a contact is on a call. Keys that display the status (e.g., busy, available) of colleagues' extensions.
Call Park
Directs a call to a call park. This feature requires a pre-existing call park to be set up.
Speed Dial
Adds an external speed dial number for quick access.
Queue Toggle
Allows you to log in or out of all queues attached to your extension number, similar to the *51/*52 star codes.
Time Frame Toggle
Switches between a created time frame with pre-defined hours and your organization's default time frame.
Line keys are essential for efficient call management, allowing users to easily navigate and utilize various phone features and functionalities.
How to Assign Line Key Functions with Hotkey Builder
Office Managers can assign line key functionality to any user's desk phone through the Hotkey Builder.
Lock Line Keys to Save
You can use the lock icon to ensure that your choice will not be altered.
- Click either the line key button on the interactive diagram on your left or click the line key's assigned number on the right.
- Click the Select a Feature drop-down menu, and choose the functionality you want to assign.
- In the boxes below, enter a user name or extension, and an optional custom label.
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Click Save, or to apply the changes immediately, click the up arrow next to Save and choose Save and Resync.
Changes won't be applied until your phone is rebooted!
You can set a phone to reboot directly from this page by clicking the up arrow next to the Save button and choosing Save and Resync.
