Office managers can edit the music on hold for call queues, auto attendants, and specific users by searching for the extension and adding or editing music.

How to Add Music-on-Hold for Individual Extensions

You must be in Manage Organization to access the Music on Hold tab. 

1. Log in to the Sonar portal with Office Manager credentials. 
2. Click the Music on Hold tab. 
3. On the left side, search for the name or extension number. 
   
4. Click the Add Music button, or Copy and modify music from the organization.
5. Search for the audio file (.wav or .mp3) and select. 
6. Give your upload a recognizable name. 
7. Click the Upload button. 
   

Pro tip: Prioritize Sound Files for Multiple Uploads! 

If your organization has multiple songs or sound files, click and drag the arrows in front of the song to move it up or down in the list. Moving them up or down places them in the desired order of play. Files at the top have higher priority.

Alternatively, you can choose to randomize the music listed. 

 

How to Delete a Music On Hold File 

To delete a file, simply click the trash bin icon and confirm Yes to delete.