CREATE A NEW VOICEMAIL GREETING

There are two ways you can add a voicemail greeting associated with your extension; you can upload an existing .wav or .mp3 file, or record a new greeting. 

HOW TO UPLOAD A NEW VOICEMAIL GREETING

NOTES: 
  • Office managers and call center supervisors must be in “My Account” view to add a new voicemail message.
  • Uploads must be in .mp3 or .wav format.
  1. Click the Messages tab in your SONAR portal.
  2. Click Settings on the left side.
  3. Scroll down to the Greetings section and click the speaker icon next to Voicemail Greeting.
  4. Click Add Greeting.
  5. Select the Upload option.
  6. Click Browse.
  7. Select the file you want to upload.
  8. Name your greeting.
  9. Click the Upload button.
  10. Click Done to save.

You will now see the new greeting’s index, greeting name, and duration in your greetings list. 



HOW TO RECORD A NEW VOICEMAIL GREETING

NOTE: Keep in mind that recording a message using a third-party device such as a mobile phone will degrade the quality.
  1. Click the Messages tab in your SONAR portal.
  2. Click Settings on the left side.
  3. Scroll down to the “Greetings” section and click the speaker icon next to Voicemail Greeting.
  4. Click Add Greeting.
  5. Select the Record option.
  6. Enter the number or extension of the phone you wish to record the greeting on.
  7. Name the greeting.
  8. Click Calland follow the instructions given to you on the phone.
    • Record your message after the beep.
    • Hit # to accept your new greeting.
  9.  When you are finished, click Done to save.

You will now see the new greeting’s index, greeting name, and duration in your greetings list.



TIPS!

  • If you have non-English speaking clients, record your greetings in all languages that may be applicable.
  • Your greeting will only play once, so don’t speak too quickly and repeat any vital information that may need to be written down.
  • Test your voicemail greeting by calling your own extension.

Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer support team is here for you.

Contact Support