Call quality can be affected by various factors, but the good news is that most issues are easy to diagnose and fix.
Quick Tips to Improve Call Quality
Call quality is often impacted by factors like poor headset performance, distance from the microphone, or excessive bandwidth usage. Addressing these external factors can significantly enhance your call experience.
Speakerphone Use
Make sure nothing is obstructing the front of your phone when using the speaker. The microphone is located at the bottom front, and any obstruction can block sound.
Volume Control
Adjust the volume settings if you experience low sound quality. This is a simple fix often overlooked.
Headset Quality
If you use a headset, make sure it’s in good condition. Many audio issues stem from faulty or low-quality headsets. Check out our [recommended headsets].
Reduce Bandwidth Usage
If your call quality drops during a call, reduce the number of applications using the internet. Use Task Manager (Windows) or Activity Monitor (Mac) to identify which apps are consuming bandwidth and close them before important calls.
Common Call Quality Issues and How to Identify Them
This guide will help you identify the root cause of your call quality problems so you can resolve them quickly or assist our Technical Support team in finding a solution faster.
Audio Cutting Out
Possible Cause: Packet Loss
Packet loss occurs when one or more data packets fail to reach their destination, leading to disrupted audio. This is a common issue in unstable network environments.
Voice Delay
Possible Cause: Latency
Latency, often referred to as "lag," causes delays in voice transmission. It’s similar to delays experienced during video streaming or gaming and can result in interruptions during a call.
Generalized Degraded Quality
Possible Causes: Packet Loss, Latency, or Jitter
Jitter is the variation in packet arrival times that can cause audio to become garbled. Jitter and latency are often due to network congestion, using Wi-Fi instead of a wired connection, or outdated/damaged hardware.
No Audio or Static Audio
Possible Cause: Faulty Headset or Microphone Range
Basic Troubleshooting Steps:
- Ensure the volume is turned up.
- Confirm that the headset or handset is properly plugged into the correct port.
- Test your headset/handset on another device, or try another headset/handset on your phone to isolate the issue.
- If none of these steps work, contact our Technical Support team for further assistance.
