With a Voice over IP system, we can usually link poor audio to the internet quality at your workplace. The first step in finding the causation for poor audio is checking internet connection and internet speed.
The rule of thumb is that each phone can take up to 0.1 MB/s bandwidth, so if you have 10 phones, all on a call at once, it would take up to 1 MB of bandwidth, plus you have to consider all the other internet traffic being used; for this reason, it’s hard to get a hard number that applies to everyone, it all depends on how many phones, and how much internet traffic is in use.
Ways to detect if you have poor internet speeds:
If it's possible, plug the computer you are using to run the test directly into your network through an ethernet drop. A direct internet connection yields the most accurate test results; wifi is always slower.
Ping is affected by things like distance, quality of service, type of connection, etc. Ping tests check the time it takes to send a message from one IP address to another. The smaller this time value is (usually in ms), the better. A good ping test is 5- 30ms, anything higher causes issues on anything web-related (phone calls, internet service).
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