Although you may not think your ring duration is that important, it might be a chance to make a good (or bad) first impression. A longer ring duration gives more time to answer but results in more abandoned calls, while a shorter ring duration causes a faster timeout, but results in more missed calls and voicemails; finding a balance is key. Getting your timing right may take some trial and error – we recommended adjusting in 20-second intervals.
How to Change your Ring Duration before Timeout
Ring Duration Notes and Tips!
- Every audible ring is approximately 3 seconds.
- The default ring duration is configured to 20 seconds.
- Shorter ring durations help avoid abandoned calls, resulting in more voicemails.
- If you're forwarding calls to a mobile phone, your timeout should be adjusted to ensure callers don't reach your mobile voicemail.
- If forwarding calls, long-distance charges may apply depending on the number you are forwarding to and your net2phone Canada bundle.
- You can forward your calls to an international number by contacting our Technical Support Team at 611. International rates will apply.
| Office managers and call center supervisors must be in My Account to access their answering rules. |
- Click on the Answering Rules tab in Sonar.
- Click the drop-down menu located between "Ring for" and "Seconds" and choose how long you want your phone to ring for before the call is sent to voicemail.
