Fax-to-email lets you send and receive faxes directly from a designated email address. You can add this feature anytime by contacting the net2phone Canada Fulfillment Team.
Need Help? Contact Support!
Dial 611 from any net2phone Canada device, or call 1-877-498-3772, option #3.
For non-urgent requests, you can email our Technical Support at support@net2phone.ca; expect a response within 1 business day.
How to Send a Fax with EmailÂ
You must have fax-to-email configured with a designated email address before you can send an email fax.Â
Email Fax RequirementsÂ
- You can only send a fax to 1 recipient at a time.
- Faxes must be sent from the email address setup in the fax account
- Format : 12223334444@fax.net2phone.com
- The recipient will get fax pages for both the sender’s email body and the attachment
- Attachment should be in PDF or word DOC formats.
- You may experience issues sending or receiving faxes more than 20 pages in length.
Fax Receiptient Formatting: Adding at 1
To format the fax receipt's address, start with a 1, followed by the 10-digit fax number (including area code), then add “@fax.net2phone.com" to complete the email address.Â
To: a designated fax number@fax.net2phone.com
To: 16135551821@fax.net2phone.com
From: your designated fax emailÂ
From: support_fax@companyorg.com
To send a fax:Â
- Compose a new email from your designated fax email address.
- In the "To" field, enter 1 followed by the 10-digit fax number and @fax.net2phone.com (e.g., 16135551821@fax.net2phone.com).
- Attach the document you wish to fax in PDF format.
- Send the email.
- Wait for a confirmation email of the fax's success.
Once you have sent your fax, you will receive an email confirming whether the fax was successful.
Receiving a FaxÂ
When receiving faxes, emails will always come from "fax@net2phone.com". You can find faxes in your designated email address mailbox. Faxes are in PDF format.Â
Troubleshooting FaxÂ
First, check your spam folder for emails from fax@net2phone.com. If the email isn’t in spam, ensure your email administrator whitelists fax@net2phone.com.Â
- Ensure the attached document is in the correct format.
- Verify that the recipient's fax number is accurate.
- Confirming that the user's email service allows outbound emails to the @fax.net2phone.com domain.
