First impressions are crucial in business communications. Introductory greetings are a vital element of your auto attendant system. Keeping your dial pad options (Menu Prompts) separate allows for advanced customization.
Pro Tips and Notes for Introductory Greetings
Example Introductory Greeting
Thank you for calling Starship Corporation. You've reached us outside of our regular business hours.
Example Menu Prompt
Press 1 for sales, press 2 for marketing, or press 0 for operator assistance.
- Intro greetings play before your auto attendant.
- Your intro greeting will play once after a caller is placed on hold; speak clearly and repeat crucial information.
- For multilingual clients, record greetings in all applicable languages, or create Auto Attendant tiers.
- Test your greeting by calling your extension and placing yourself on hold.
- Upload in .mp3 or .wav format; use royalty-free music to avoid copyright issues.
- Keeping Intro Greetings and Menu Prompts separate allows for easy updates to your Auto Attendants (for holidays or emergencies) without re-recording entire messages.
Access Introductory Greeting for Individual Extensions
You must be in Manage Organization to access the Music on Hold tab.
- Click the Music on Hold tab in your Sonar portal.
- Choose the extension you want to configure by clicking the owner's name or the pencil icon to edit.
Music on Hold Filters
After navigating to the Music on Hold tab, you can filter your greetings with the following functions:
Find a user's music – Search for a specific extension number.
Type – Filter by the extension category. The options are All, User, Site, and Queue.
Hide Users Without Music on Hold – Filter your search by removing all extensions without any music on hold configured.
Hide System Users – Filter your view to show only “regular Sonar users” in your organization, hiding Auto Attendants and Call Queues. All users, including regular users, remain part of the Sonar system.
Regular Sonar Users – Basic User, Office Manager, Call Center Agent, Call Center Supervisor.
How to Upload an Introductory Greeting
Follow the steps above to access the configuration settings for the auto attendant, call queue, or user to which you want to add an intro greeting. Uploads must be in .wav or .mp3 file formats.
- Under the Messages section (on the right), click Add Introduction.
- For "New Message," select the Upload radio button.
- Click Browse and select the file you want to upload.
- Click Upload.
Success: Find your Intro Greeting in the Messages Section!
When the pop-up menu closes, you'll be back on the Music-on-Hold settings page, where you can find your intro greeting under the Messages section. The Messages section also contains the duration and file size, along with play message, download, edit, and delete buttons.
How to Record an Introductory Greeting
Follow the steps above to access the configuration settings for the auto attendant, call queue, or user to which you want to add an intro greeting.
- Check the Play introductory greeting box.
- Under New Greeting, select Record.
- Enter the number or extension of the device you want to record your greeting.
- Name your greeting so you can recognize it for future use.
- Click Call and follow the voice prompt instructions:
- Record your message after the beep.
- Hit # to accept your new greeting.
- Click Done when finished.
How to Add Text-to-Speech an Intro Greeting
Follow the steps above to access the configuration settings for the auto attendant, call queue, or user to which you want to add an intro greeting.
- Click on the Music On Hold tab.
- Search for the extension using the filter or scroll to find the auto attendant you want, and click the name or pencil icon to edit.
- Click Add Introduction.
- Click the radio button for Text-to-Speech.
- Enter your message, choose English or French, and your preferred voice.
Listen to the message before saving by clicking the play button beside the voice drop-down menu. -
Click Save.
