Identifying User Devices: Extension Numbers with Letters

Within the Sonar portal, user devices are identified by their extension plus an alphabetic letter. 

The letter codes correlate to the following: 

  • Mobile App = 123m
  • Sonar Phone (webphone) = 123wp
  • iPhone Bria = 123i
  • Android Bria = 123a
  • Windows Bria = 123w
  • Mac Bria = 123d
  • MS Teams = 123ms
  • Additional hardphones = 123b, 123c, 123e etc…

Assigned desk phones are considered a user's "main device" and, therefore, do not require an alphabetic representation within the Sonar portal.  

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