As an Office Manager, you can update the answering rules for any user. It's best practice to send calls straight to voicemail when someone is out of the office.
How to Update a Answering Rules
As an Office Manager, you have the ability to update any user’s answering rule information. You must be in Manage Organization to access the Users tab.
Need a New Answering Rule?
The steps below detail how to prioritize answering rules for a user. If they do not have an out-of-office answering rule, learn how to Send Calls to Voicemail with a Do-Not-Disturb Answering Rule.
- Click on the Users tab.
- Find the user’s name that you would like to update and click on their name, or the pencil icon to edit.
You can search for a user by extension or name.
- In the user's configuration page, click the second subtab to open Answering Rules.
- If the user already has an out-of-office answering rule, use the arrows on the left to drag-and-drop a rule to the top of the list to change priority.
- Click Save before navigating away from this page.
