As an Office Manager, you can update the answering rules for any user. It's best practice to send calls straight to voicemail when someone is out of the office. 

How to Update User Answering Rules 

As an Office Manager, you have the ability to update any user’s answering rule information. You must be in Manage Organization to access the Users tab. 

1. Click on the Users tab.
2. Find the username of the user that you would like to update and click on their name or the pencil icon to edit.
   You can search for a user by extension or name.
3. In the user's configuration page, click the second subtab to open Answering Rules.
4. If the user already has an out-of-office answering rule, use the arrows on the left to drag-and-drop a rule to the top of the list to change priority.
5. Click Save before navigating away from this page.