Porting your phone number to net2phone Canada typically takes up to two weeks, but in some cases, it can take up to 30 days depending on the response from your current provider. While the process is generally smooth, there is a slight risk of service interruption during the transition. If you notice any issues with your line, please contact your net2phone Onboarding Agent immediately. 

Important Guidelines During a Number Port

It's important to follow certain best practices to ensure a smooth and successful number porting process. Below are key actions to take—and avoid—during the porting process to minimize the risk of delays or service interruptions.

Do not make any changes to your line during the transfer process.
Changes such as cancellations or moves have, in the past, caused telephone companies to deny our port requests. Once we have notified you of the completion of your port, you may cancel the line with your current telephone company. Failure to do so may result in continued billing from your previous provider.

Determine if you have any services (internet, alarms, debit/credit machines, etc.) running on the lines you request to port. 
Your previous services will stop working once the port is complete. If you do, please contact your Onboarding agent so they can discuss your options.