Call Center and Call Queues

Log In and Out of Call Queues

You can sign in and out of call queues in two ways. You can use the Sonar portal,...

Glossary Of Call Center Statistics

The Sonar portal implements Call Center Statistic acronyms; use this complete lis...

Adding Mobile and Softphone Devices to Call Queues

Every net2phone Canada user is assigned an extension, which can be linked to mult...

Round Robin Call Queues: Traditional and Tiered

Maximizing your agents' performance is a science. The Sonar Portal supports multi...

Call Center - Agents and My Account

The Call Center section is designed to give you fast access to the most important...

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