Welcome to net2phone Canada's Sonar portal! Use this article to help guide you through the initial account creation process.
Don't wait: welcome emails have a 24-hour expiry.
You will receive a welcome email that contains a link prompting you to complete your account setup by creating your password and voicemail PIN.
You must complete your account setup within 24 hours or the link will expire.
Accepting the Welcome Email
The steps below outline how to accept the welcome email and configure your secure password for the Sonar portal.
- Open the Welcome Email and locate the Complete Setup link
- After clicking the link, you will be redirected to:
- enter a new password,
- confirm your password, and,
- create a voicemail PIN.
- Click Save when you're done.
Reset your Sonar Password
Your net2phone Canada credentials are used for all applications and integrations linked to your Sonar account.
3-Hour Password Reset Timeout
Once the forgot password has been sent you will only have 3 hours to reset your password.
Your net2phone Canada Credentials
Your login name consists of two items formatted as “extension@company.com.”
- your extension number, and,
- your company's name (used as the domain name).
E.g.: 101@organization.com
If you are unsure of either item, you can find your login information either:
- within net2phone Canada's initial welcome email, or,
- you can generate a new email by clicking the forgot password/forgot login name link from Sonar's login page.
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Your password must:
Your pin must:
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Your Sonar Email
When you click Forgot Login Name, you will see a new window asking for the email that is linked to your extension. This is the email that received the Welcome Email used to initiate your account. The only way to change your designated Sonar email is through the profile section of the portal.
Pro Tips for Office Managers
If a user isn't receiving the email, you can check that the email in their profile is current and even add a second email.
