Auto attendants provide a voice menu system that answers incoming calls and gives callers options to route their calls to the appropriate department or individual within an organization. Learn how to record auto-attendant options for your organization in the Sonar portal.
Bilingual Communication Made Easy!
Whether your business primarily uses one language or needs a fully bilingual setup, our system allows you to customize your auto attendants accordingly.
- Designate specific lines for English or French prompts
- Create separate English and French auto attendants
- Set up tier-level auto attendants in both languages (this article)
Call handling flexibility ensures that your callers receive a professional greeting in their preferred language, enhancing their experience from the first point of contact.
How To Record A Message For Auto Attendant Options
You must be in Manage Organization to access the Auto Attendants tab.
- Click the Auto Attendants tab in your Sonar portal.
- Click the name or the pencil icon of the auto attendant you want to edit.
- Choose the # option you would like to use.
Any dial pad number with an icon below has already been assigned and cannot be used. - Click Play Message.
- Click the Speaker icon to Manage Audio.
Clicking the description box will also trigger the pop-up to Manage Audio.
- Click Record.
- Enter a description for the option.
- Enter a phone number or extension you will use to record the option.
- Click the Call button and follow the voice prompts.
- Click the Done button to save the message.
- Choose what will happen after the message is played (i.e. repeat, hang up, or follow).
- Click Save before navigating away from the configuration page.
Auto Attendant Pro Tips!
- Test your message by calling the extension and choosing the auto-attendant option you just created.
- If you choose not to repeat your message and let your greeting play once, speak slowly and repeat any vital information that a caller may need to write down.
- You can choose from the following languages:
- Default (English-Canada)
- English-United States
- Spanish-Mexico
- French-Canada
