Utilize your organization's call history to proactively manage and achieve your performance goals!

Access Company Call History 

Office Managers and Call Center Supervisors must be in Manage Organization to access their personal call history log. 

1. Log in t the Sonar portal with your Office Manager net2phone Canada Credentials.  
   By default, Manage Organization will be open. 
2. Click the Call History tab. 

Navigating Your Call History 

If your Call History log exceeds 15 entries, you can navigate through the pages by clicking the page numbers at the bottom or using the arrow buttons. Alternatively, you can expand the number of call logs displayed per page. To view more calls per page, click “25,” “50,” or “100” in the bottom right corner.

Incoming Calls   Outbound Calls Missed Calls

To navigate through pages, either click the page numbers at the bottom or scroll through with the arrow buttons.

 

Filter Company Call History 

Populating your call history can take time, resist the urge to click more than once.

1. Click on the Filters button on the left side.
   
2. You can filter your call logs using:
   1. The date range (From-To)  – refine your search by entering a specific time range using the “from” and “to” calendars. The maximum range is 35 days.
      
   2. Caller number – refine your search by entering a specific caller’s number.
   3. Dialed number– refine your search by entering a specific outbound number., and,
   4. the drop-down menu for Call type – refine your search by selecting a call types: 
      1. inbound (to you), 
      2. outbound (from you), 
      3. missed (sent to voicemail), 
      4. ext to ext (internal calls), and,
      5. off-net (external calls).
         
3. Click Filter to save and see your results.
    

Export Company Call History 

Please be patient; the export may take a few seconds to appear. 

1. Click the Export or Export Billed Calls button on the right side.
     Learn how to Schedule Exports in this article.
2. Click on the .csv file that appears in the download bar at the bottom of your page.

Reading a Call History Export 

The exported call history will be displayed in a table like the image below. 

After exporting, you might notice some different labels within the "To:" column field. 

VMail – indicates a call reached its ring timeout and a voicemail message was initiated. 

SpeakAccount – indicates that the caller hung up during a voice prompt. For instance, a caller dials his co-worker, but his co-worker does not answer. The voicemail prompt begins to play, but before it has finished, the caller hangs up.

System – indicates that the Caller hung up while in an Auto-Attendant.

Other labels within the Billed Export include: 

User – extensions are used to identify your users. 

Domain -  be the same for all your users on your network. 

Call Type - indicates the routing of the call. 

• inbound (to you), 
• outbound (from you), 
• missed (sent to voicemail), 
• ext to ext (internal calls), and, 
• off-net (external calls).

Origin – indicates where the call was routed from. 

Destination – indicates where the call was routed to. 

Duration – how long the call lasted, in minutes. 

Time Start – the call start time will begin as soon as the call is connected to the system (i.e., at the first ring). 

Cost - the price you are billed for the call.