Call Center and Call Queues

CALL QUEUES OVERVIEW

Call queues, sometimes called “ring groups,” are used for inbound call centers. A...

LOG IN AND OUT OF CALL QUEUES

There are two ways you can sign in and out of call queues. You can use the SONAR ...

CALL QUEUE CALLBACK

The call queue callback is a new feature designed to enhance the experience for y...

GLOSSARY OF CALL CENTER STATISTICS

Here is a complete list of our call center statistic acronyms.   Office managers ...

CALL MONITORING IN SONAR

Call monitoring, also known as "Listen In," can be a useful tool for office manag...

CALL CENTER OVERVIEW - SUPERVISORS AND OFFICE MANAGERS

OFFICE MANAGERS Your tab view will be different than the images below. The Call C...

CALL CENTER EMAIL REPORTS

As an office manager or call center supervisor, you can subscribe to email report...

ADD MOBILE AND SOFTPHONE DEVICES TO CALL QUEUES

Each Versature user has an extension, but they can have more than one device tied...

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