Call Center and Call Queues

Manage Call Queues

Call queues, sometimes called “ring groups,” help you create call flows to organi...

Call Queue Callback

Waiting on hold is never a fun experience. Save your incoming callers time with c...

Glossary Of Call Center Statistics

The Sonar portal implements Call Center Statistic acronyms; use this complete lis...

Call Monitoring: A Guide for Office Managers and Call Centre Supervisors

Call monitoring, also known as "Listen In," is a valuable tool for Office Manager...

Manage Sonar Call Centers

The Call Center section is designed to give you fast access to the most important...

Call Center Email Reports

As an office manager or call center supervisor, you can subscribe to email report...

Adding Mobile and Softphone Devices to Call Queues

Every net2phone Canada user is assigned an extension, which can be linked to mult...

Manage Sonar SMS Call Queues

Sonar offers an SMS queue option, so your clients have the option of calling or t...

Sonar Chart Card Options

Sonar Charts are comprised of various Data Cards that visually represent your cal...

Configuring Call Parks

The Sonar portal allows you to configure your desk phones easily through a web br...

Round Robin Call Queues: Traditional and Tiered

Maximizing your agents' performance is a science. The Sonar Portal supports multi...

Create Personalized Call-Queue Statuses for Agents in Sonar

At net2phone Canada, we understand the importance of detailed call center reporti...

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